TESTIMONIALS
HOW WE ARE DOING
The best way to judge our efforts is to evaluate the feedback we get from our customers and since the web has enabled consumers to become more educated in so many ways we have posted some of our mail here.
Trusting your tech and your service team is important to you as well as us. Letters here and these links will get you started in becoming a good researcher. Should you know or find any other links mail or sites you would like to share please e-mail them to... dave@apalacheerv.com
We will be sure to get your info posted here.
Dave
Just an update on the new engine Joe installed in my motorhome. We just returned from a 500 mile trip over the holiday and I must say I am impressed. The engine performed flawlessly as I thought it would. Joe is truly an assett to your organization and I know you understand how valuable this talented man is. I would also like to thank you for being personally involved in every aspect of the work performed and getting my coach back to me as needed. All the employees at Apalachee have the right attitude and seem to enjoy their job. You have the formula in employing good people and doing the job right. Keep up the good work and you will surely continue to prosper. See you at 1500 miles for the first oil change. Your friend and (new) customer Dan
My boyfriend and I were traveling to North Carolina for our best friends wedding. We were going to stop off in Georgia at Stone Mountain prior to the wedding to relax a little bit when going down the mountain, the brakes stopped working properly in our RV. This was only Day 1 of our ten day trip, so imagine our disappointment! We call all the local mechanics and the park sets us up with a mobile mechanic. Although friendly, they were not quite adequate to handle our situation (possibly due to inexperience on our particular model of RV). After looking over our RV for two days, they inform us at 4 pm on Sunday night that we need new brake lines. We are supposed to leave that night to head to North Carolina in time to make it to the wedding. This was horrible! We are both frantically searching through the phone book and on the Internet for any possible hope to get these brake line. We cannot get anyone that is open or has the part for our Workhorse. We don't know what to do, we figure we are going to have to leave our RV and all our belongings behind and rent a car to go to North Carolina. We were desperate and at this point losing hope fast!
Then, it happened! I decide to not give up and try one more number. I called, but got an answering service that referred me to call a gentleman named Dave. I figure it is going to go to a general mailbox at the office but to my surprise, Dave answers! But the key part to this is that Dave was not at the office, he was at home in his backyard mowing the lawn. He answered the phone so nicely (if that was me, it would have been hard to sound polite, even with all my good intentions, if I was the one doing yard work!) and sat there on the phone listening to me rant and rave about our dilemma and the issues we were having. Dave immediately went to work to try and solve the problem over the phone. He tried to trouble shoot errors for us, and see what he could do. He figured out that the mobile mechanics were not accurate and explained what we could do to make it to the wedding and how to be safe. In addition, he called back to see how we were doing once we made it on the road again.
My boyfriend and I were shocked and amazed by this whole experience. Not because Dave knew what he was doing (although that was awful impressive over the phone without our RV anywhere near him) but because of the genuine concern and well being of another human being. Everyone that we spoke to thereafter heard the story of Dave. I cannot express my gratitude enough, but just from that one experience alone, my boyfriend and I both agree that we wouldn't take our RV to anyone else again.
Dave, I cannot thank you enough! I still think about my fear as the passenger and not having the brakes work properly. Luckily, we did not have our children with us! But it was still so nerve wracking. It is not every day that you encounter someone else that has compassion and concern for others. We will be seeing you soon (we left our RV with the wedding couple so that they could use it to travel, and they are returning it back on our wedding day), since we are in need of a full check up on our RV!
Thank you again, Amanda XXXXXXX
From: XXXXXXXXXXXX@adams.net]
To: dave@apalacheerv.com
Subject: Fixed RV Problem
Dave,
Well we left GA and proceeded up thru TN, KY and IL to our home. Not once did the engine backfire either going uphill (and there were many) or when putting the speed up to pass. Nor did it backfire when running with cruise on. I have not checked the gas mileage yet but am almost sure there has been an increase in the MPG as well. After the non correction of the problem in TX I have to admit I was a little leery when leaving your facility. You, and your technicians, have my utmost respect for your abilities. Sue and I have your card on our fridge and will tell everyone that your facility is the place to take their RV if they have any problems. I will also be going on to the Workhorse website and giving your facility an excellent rating.
Frank & Sue XXX-XXX-5762
Hi Dave,
I’am sorry I didn't’ get to chat with you longer the other day. I wanted to tease you about missing the weep hole covers on the side windows of my slide-outs—twice. But, as it turns out—you were right—even if for the wrong reason. I called Monaco for another warranty part issue and asked about the weep-hole covers. They said they had had a problem with these coming off and so they started gluing them on. Then they found out that the weep-hole covers were actually tearing the slide out seals and so now they don’t put them on the slide out side windows at all. You were right all along.
I love you guys. There is not a single thing not working on my Scepter right now—a new record. Keep up the great work.
Sincerely, Bruce
Rather than try to sell me a new awning cover or new parts to replace the damaged ones, the technician just straightened the old one and reinstalled it. Although the work took almost 1 hour, I was charged for just 30 minutes labor. Additionally, I when I made the appointment to have the work done, I was given a date only one week from when I made the appointment. When I arrived at the appointed time, the technician started on it immediately and completed repairs while I waited
Newmar Kountry Star, 2005, was all over the road. Apalachee upgraded the shocks and installed stabilizer bars. It made all the difference in the world, in terms of comfort, ease of driving, and safety. My spouse actually enjoys driving the motor home and claims that it is easier to drive than was our previous Class C.mWe were quite pleased with the total experience with Apalachee. The coach was well cared for and they were sensitive to our time requirements.
Dave,
Just a note to let you know how much we appreciated all your help with our Aqua -Hot problem. You made our visit a pleasure and everyone was so nice.
We are home now and the Aqua- Hot has worked great. If there is anything we can do on our end please let us know.
Again, thanks for everything. We'll see you in the fall for our oil change and check up.
Sincerely, Bob, Tammy & Risky Hubbard Lake, MI.
Dave,
Just a note to say you are the best, Ron and I appreciate all you did and have done for us. You and your team are truly the greatest.. you take care of our service needs with the up most care you treat us like family and I am thank full to know you and all the people at Apalachee RV Center.. you are like our family away from home.
Today is Thanksgiving Day, just wanted you to know we appreciate you!
Thank you for everything you do!
Pat
02/28/2009
We found Apalachee RV when we were shopping to buy our Prevost bus conversion. Apalachee services ones of the buses that we were considering on our short list. During our due diligence on that bus, we had occasion to interact with Dave , Joe, and several other Apalachee team members. We were so impressed with their knowledge, care, and commitment to customer service that we decided that Apalachee RV would be our “local” RV service center regardless of which bus we ended up buying. This was a major decision for us because, not only is a Prevost conversion a very expensive and sophisticated piece of rolling real estate that requires specialized knowledge and skills to maintain appropriately, but we live in Woodstock, GA – a 60 mile (one way) trip to Apalachee. However, we felt that the geographic inconvenience was worth it to be comfortable with the team that we trusted to keep us rolling trouble free.
As it ended up, we did not buy the bus that was our introduction to Apalachee, but bought another Prevost XL-45 Vantare Featherlite conversion from a dealer in Kentucky. Our first stop after we drove our new bus home was at Apalachee RV to have Dave, Joe, and the team go over our purchase from front to back and develop a maintenance plan to bring all systems up to snuff. The Apalachee team found several small areas that needed attention and also made interior control modifications at my request to accommodate a disability on my left side (the result of a motorcycle accident several years ago). Since the initial service, I have taken the bus back to Apalachee for other improvements, including the installation of a Blue Ox tow package for our four wheel tow vehicle.
Since taking delivery of the Prevost on 01/07/2009, we have taken trips as close as Stone Mountain, GA and as far as Dallas, TX (1,710 miles round trip) without any issues or concerns and have several planned trips in the near future. Wherever we are on the road, Dave is available by phone to answer questions and provide guidance – even to the extent of locating Prevost service centers along our route, in case we need them.
We could not be more pleased with our decision to have Apalachee RV care for our “baby” and would recommend them to anyone with an RV – any size or brand - without reservation. We will continue to take our Prevost to Apalachee RV for routine maintenance, any issues that we encounter beyond the scope of simple “do it yourself” items, and for any future system upgrades or additions.
Sincerely, Michael D. & Dr. Vita M. T...... Woodstock, GA
Good Sam's had us towed in to you because we died on the road. We had (under the circumstances) one of the best repair stops in 16 years on the road Sally & Dewey
For anyone out there in the Metro-Atlanta area, I would like to share my experience with Apalachee RV Service. If anyone has read any of my previous posts, I am very new to owning an RV and had little if any knowledge about how things work and the service that these complex machines required. Like many others, I had to learn my lesson the hard way by dealing with a local dealership that has 4 locations around Atlanta and is tied in with a major camping goods retailer. Long story short, the service was terrible and the workmanship even worse.
I was then introduced to Dave Kobos, the owner of Apalachee RV Service. I have to tell you that I was blown away by the service that he offers. The first thing Dave did was an extensive examination of my coach and all of its features and systems. He then put all of this information in his computer data base. He then gave me a prioritized list of things that he felt I needed to address on the coach and showed me things I could do myself and the ones that he felt he needed to address personally.
Once Dave and his staff went through and corrected the items on my list I can honestly say that I drove away confident that my coach had been serviced properly and felt secure in knowing that there were no “surprises” waiting on me. To add to that sense of security, Dave provides all of his customers with his personal cell phone so that if you find yourself away from home and are having problems he can try and assist you by diagnosing the problem over the phone. I have never encountered service like this anywhere!
If anyone in the Atlanta area is looking for a good, honest company to do business with, I recommend that you call Dave and listen to how he values his customers.
Great Work !!
We will recommend you to EVERYONE who needs work on their RV. Thanks guys, you're GREAT !!!!
Roland. Madison, South Dakota
THE RIG HAD DIED ON THE ROAD AND WE WERE TOWED BY GOOD SAM SERVICE TO APALACHEE FOR REPAIR. WE WERE TREATED WITH WONDERFUL SERVICE AND EFFICIENT SERVICE. WE WERE BACK ON THE ROAD THE NEXT DAY. THEY EVEN MADE A PARKING SPACE FOR OUR FRIENDS THAT WERE TRAVELING WITH US.
THE STAFF DID NOT WASTE ANY TIME IN WORKING ON OUR RIG. THEY WERE CLEAN AND VERY FRIENDLY AT ALL TIMES. THE RIG WAS RETURNED TO US AFTER A GOOD TEST RUN TO BE SURE THERE WERE NO MORE PROBLEMS
Service Performed:Complete brake overhaul
Went above and beyond to get us on the road same day. We are fulltimers and they understood the issues facing us when we have service done. Even kept an eye on our dog so we could enjoy the day in Atlanta.
We are so glad to have a first class RV center in our backyard. We always feel welcome & know that we will get whatever we need fixed right Vickie & Mike
02/28/2009
Thank you again so very much and your other employees for such great service and willingness to make it all work out satisfactory for all of us during our recent repairs done at your shop. Your collision guy , Erin , even found a suspension break we were not aware of that could have caused us a lot of grieve had it failed on the highway. So thank you for a job well done.We will be back when future repairs are needed. DAVID PYE
Going the extra mile isn't hard when you are in it for the long haul. Its just another step.
For almost a year I had been trying to get a water leak fix in my bathroom area. No repair service could find the problem. I felt if I stated I had a leak in a general area, and you could tell there was a water leak by stepping on the floor it should be found. All words I related to Dave at the RV Show in Hampton, GA in April 2008. He stated to give his company a try. I agreed. That was the best thing I could have done. It took some time but they found the water leak. They fixed the leak did some undercoating for further protection and replace the floor. I stated replaced the floor not repaired the floor. It is sturdier and stronger than it was from the manufacturer. These guys at this company are wonderful. I recommend the place to anyone having a problem and are coming to the Atlanta area. They know their STUFF. I am their new spokesperson. Although it took a little while to fix, when they stated when it would be ready, it was ready for pick-up. Dave even called to say if I wanted to use it for an upcoming weekend trip I had planned I could take it while they were waiting for parts. Where would you find service and kindness like that. These people are true to what they do. HAVE AN RV PROBLEM, GO TO APALACHEE RV CENTER in AUBURN, GA.
We have been RVing for years, first with a travel trailer, then the gas Bounder, and now the Allegro. We have been to many RV service centers through the years, but have never been treated as well as at Apalachee. The others either couldn't handle all the service needs of both coach and chassis, or didn't seem to care about the customers. We really appreciate your communication throughout the job, and especially going the extra mile's here at the end to finish it up. I'm sure we'll find more to fix on our next trip! You can be assured that we will come back to Apalachee RV for all our future needs -- and we hope to be RVing for many years to come!
Debbie and Mike D and the Allegro Bus
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Atlanta's Premier Full Service RV Facility
770.868.0999
10-14-2009, 06:01 PM #118
millerpb
Junior Member
Monaco Owners Club
Join Date: Oct 2009
Posts: 4 In September we were on the freeway near Atlanta when our 2006 Holiday Rambler Neptune (34', 40,000 miles) started rocking from side to side and made sounds like something underneath up front was loose. We slowed down and made it to our campground and when I looked underneath I could find nothing loose up front. I went online and did a Google search and found a post on the FMCA forum about these trailing arms. I went underneath again and found the left rear trailing arm was completely broken with a 1 inch gap between the U-bolts, and the left wheel was no longer centered in the wheel well.
The FMCA post not only alerted me to the problem but gave me the source for stronger replacement arms. I called Scott Zimmer at Source Manufacturing and validated the information, so when I got to the repair shop I knew what needed to be done.
We had the trailing arms replaced at Apalachee RV Center in Auburn, GA, just outside Atlanta. I cannot say enough about how well we were treated there from the moment we arrived to the final delivery of the repaired coach. They are strictly an RV repair facility and they know what they're doing. This was the first time Apalachee had seen this particular problem on the Monaco RR4R chassis. I provided them with the information I had found and they contacted Scott Zimmer and found that the fastest way to get a pair of replacement arms was through Scott's POC in Melbourne, FL. the service manager, (770) 868-0999, did all the coordination with Easy Care under our extended warranty. When the arms arrived their technician did a meticulous job of making the installation correct, and explained to me exactly what steps he was taking. I was very pleased with the whole experience at Apalachee RV Center. he even called me several days later to be sure I wasn't having any problems with the repair. That's first class service.
The coach is now handling better than it did when it was new as it rides over bumps much smoother. I'm so lucky the failure didn't happen last year on our trip to Alaska.
I'll file my complaint to the NHSTB shortly.
This forum and others like it provide a valuable service to the RV community. Keep it up.
1364 Duncan Lane
Auburn, GA 30011
Hours of Operation Monday - Friday
7:30 am - 5:30 pm
Saturdays 8 till noon
